FAQ: Frequently Asked Questions

Rug assemblage can be done in three steps: 123

• First of all, clean the floor and unroll the area rug
• Then adhere to the short side edge of the rug pad and smooth out the edges. However, take care of the rug cover as you step back towards the opposite short edge of the rug to prevent it from sticking prematurely to the rug pad. 
• Smooth away the wrinkles but make sure that they are not pulled tightly. 

Yes, area rugs are machine washable. However, it depends upon the size of the machine. For instance, our 6’ and 8’ round rugs can fit into a 3.8 cubic feet washer.

In the case of major spills, wash your rug immediately. However, if the spill is minor, you can clean the spot alone.

Yes, non-bleached detergents are mainly recommended.

The best way is to dry it on low heat in a dryer. Avoid high heat.

Low -suction setting on the vacuum is usually recommended while cleaning a rug.

Outdoor rugs demand a more complex cleaning routine because of the traffic and the dust. It is to be done in three steps:

• Sweep away the debris but make sure not to use any metallic tool. As it would damage the wool.
• Wash it with a non-bleached detergent.
• Hang dry
• You can always wash it on the spot using a washcloth and warm and soapy water.

The images displayed on our site have the most accurate colors that we can display through digital media.

Note: The variations in colors may occur with handmade items since they are a work of local craftsmen. Some patterns may lose their definition with size.

Our Rug Pads are intended to be slightly smaller than our Rug Covers for ease of assembly and to remain out of view.

Our rug covers are made in the USA with imported material.

Is the variation in product dimension a manufacturer defect? The variations in product size are not a manufacturer defect. Since we obtain rugs from different vendors to provide you with the best quality product; you may notice a change in product dimension up to 3-5%. We promise it is nothing you need to worry about. The rug will still look great!

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Yes. We recommend you purchase a non-slip rug pad so that your rug doesn’t slide around on the surface.

Note: Sliding on hard surfaces can cause your rug to wear.

Yes, it is normal. New rugs shed a few yarn fibers. Depending on the type of weave and the area of placement, the rug will continue to shed throughout its life span.

Note: Vacuum your rug regularly to pick up loose fibers and keep the rug clean

No, we don’t use any such substance except for wearable grade glue which is used for bonding apparel fabric.

No, there is no such chance except the change due to your screen or monitor settings and/or your room's lighting conditions.

You can make payments via VISA, MasterCard, American Express, and Discover. Payment through PayPal, Apple Pay, and Affirm is also accepted.

We charge every order placed on our website during the sale. The same criterion is applicable to the purchase of back-ordered products.

Sales tax is legally applicable to shipment to the following states of the USA.

Alabama, California, Colorado, Connecticut, Maryland, Michigan, Nebraska, Nevada, Minnesota, New Jersey, Wyoming, Oklahoma, S. Carolina, N. Carolina, S. Dakota, Vermont, New York, Virginia, Kentucky, Louisiana, Georgia, Mississippi, Pennsylvania, W. Virginia, Illinois, Iowa, Utah, Indiana, Rhode Island, Washington, N. Dakota, Massachusetts, Texas ,Wisconsin, Maine, Ohio, Washington, DC

Once we process and dispatch your order, we will notify you via email. The email will contain the tracking number of your order. Use this number to track the shipping status of your order. We deliver all orders via FedEx.

Note: For any queries related regarding the shipping status of your order, contact our Customer Service Department at (240) 252-5452 or send an email at info@Rugknots.com.

Most of our items take about three to five business days to deliver depending upon the availability of the product. The time of delivery is subject to the size of the rug and the shipping location.

Note: If we ship your order from our warehouse in Lahore, Pakistan, then it may take about five to seven business days to deliver.

You can cancel your order until before we dispatch it from the warehouse for shipment and delivery. To cancel your order, send us an email at info@Rugknots.com with the cancellation request, the reason for cancellation, and your order number.

Shipping is free of charge in all states of the USA. For the shipping of promotional items, separate shipping charges will apply. Shipping outside of the US will include custom duties, taxes, and brokerage fees besides shipping charges.

Soon as we receive the returned item:

• Check for Damages
• Check for repair
• In the absence of both, we credit your account as per the criterion.

It may take several days to process the credit depending on the bank you use. After a few business days, the credit will appear on your bank statement.

When you place your order, you have the option to get a printed receipt of your purchase. We recommend you keep a receipt in print with you for record-keeping. If you need an additional copy or replacement copy of the receipt, then email us at info@Rugknots.com.

We allow you to keep the rug for a 30-Day Trial. During this time, if for some reason you want to return the item, you can. If the returned item is damaged, is without a return authorization number, or returned thirty days after the issuance of return authorization number, we will refuse it.

If the merchandise is soiled or damaged due to mismanagement by the courier service, we advise you to immediately contact our Customer Service Department or call us at (240) 252-5452 to speak to our Customer Service Representative.

Note: For more information, refer to our return policy.

If you are not satisfied with the product we have sent you, then you can easily return it to us. Unfortunately, we do not allow the exchange of merchandise at the moment.