Shipping

Where does RugKnots ship?

Our shipping is exclusively available within the USA.

Do you ship Internationally?

Regrettably, we do not offer international shipping at this time

My order shipped via Freight. How do I track it?

Once your items are shipped, you will receive a bill of lading or PRO number for reference.

The freight carrier will get in touch with you to schedule a delivery appointment. Please note that the items will be delivered to the curb side of the provided address. It is crucial to carefully inspect your order upon delivery to ensure the merchandise is in proper condition. In case the packaging exhibits visible signs of damage, promptly open the item to inspect its contents, and request the driver to inspect them together with you. It is essential to accurately describe the damage on both your copy and the carrier's copy of the delivery receipt. If you believe that the merchandise is damaged beyond repair, please refuse the delivery and promptly contact RugKnots Customer Support to report the issue.

Do I have to pay for shipping?

Shipping is free of charge in all states of the USA. For the shipping of promotional items, separate shipping charges will apply. Shipping outside of the US will include custom duties, taxes, and brokerage fees besides shipping charges.

What Is The Process Of Your Shipping?

After we process your order and dispatch it, you will receive a shipment notification email that contains:

The tracking number of your order.
You can use this number to track where your package is at any time and see the estimated delivery date.
We ship all orders via FedEx or UPS.
Most of our packages arrive within 3 to 5 business days.